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FCMB celebrates Customer Service Week, pledges excellent services

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images 32 FCMB celebrates Customer Service Week, pledges excellent services

First City Monument Bank (FCMB) has restated its commitment to provide the very best of service delivery and value-added offerings that will consistently enhance the experience of its teeming customers at every touch point. The bank gave assurance that it would continue to leverage on its solid business models, highly professional staff, innovation, bespoke solutions and technology to turn the aspirations of customers to life changing opportunities.

The bank expresses this in a statement to commemorate this year’s international Customer Service Week, holding from October 5 to 9, 2020, under the theme, “Dream Team”. The theme essentially highlights the importance of teamwork in providing outstanding service to all customers at this challenging period. Moreover, it serves as a tribute to teams who work together to provide excellent and magical service to customers, especially, those that have embraced new work arrangements, passionate about what they do, strive for excellence, adapt to change and value teamwork despite the menace of the COVID-19 pandemic.

The Customer Service Week, which started 36 years ago, is a period set aside to recognise and appreciate the job done by people in service organisations in a way that emphasises the importance of customer service in running successful businesses as well as the role of employees towards achieving this.

In the statement, FCMB announced several exciting activities to make this year’s Customer Service Week memorable and impactful, as the event offers another opportunity to further connect, engage and appreciate customers for their unbridled loyalty and patronage in the last 38 years that the lender has been in existence.

The activities include, a customer appreciation drive during which customers who buy airtime worth N500 and above via the Bank’s *329# USSD channel get a 10 per cent bonus add-on all through the week; a virtual question and answer session between customers and the Divisional Head, Service Management & Technology. This will afford customers an opportunity to get first hand responses and clarifications on matters relating to their business relationship with the bank.

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Fuel Scarcity Looms As Depots Stop Loading

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images 2020 10 22T134311.286 Fuel Scarcity Looms As Depots Stop Loading

The scarcity of petroleum products is imminent in Nigeria as some depots have stopped loading-trucks, The Nation learnt on Wednesday.
The Independent Petroleum Marketers Association of Nigeria (IPMAN ) National Vice President, Alhaji Abubakar Maigandi, disclosed this to our Abuja correspondent on phone.
He added that the #EndSARS protests and the resultant crises have stopped the marketers from transiting their loaded trucks.
According to him, since petroleum products are highly inflammable, the drivers decided to park their trucks in safe places nationwide.
He explained that since consumers buy fuel on daily basis and there is no replacement, there is bound to be a scarcity of petroleum products.
Maigandi further said the marketers do not hoard products so there will be no reservoirs to turn to upon the exhaustion of available stock.
Asked whether there is any fear of scarcity, he said “definitely, because some of the depots are not loading due of insecurity.
“The ones that have already loaded parked their trucks in the yards so that protesters will not set them on fire. There is no way you can have sufficient fuels in the filling stations because we don’t do hoarding.”
The IPMAN National Vice President urged the protesters to dialogue with the Federal Government for the amicable resolution of the crises.
He asked them to embrace the olive branch because of the economic losses that emanate from the crisis.
His words: “The EndSARS issue is a Nigerian issue so the protesters and government should dialogue over it for a lasting solution. Nigerians (both government and the governed need to have attitudinal change. So, it is better to dialogue. “

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Ease of doing business: FG to use legislation to attain top 100 countries’ status

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images 100 1 Ease of doing business: FG  to use legislation to attain top 100 countries’ status

The Federal Government has said that it was working on the legislative interventions to enable the country move to the top 100 countries on ease of doing business ranking.

Speaking to newsmen on the 26th Nigerian Economic Summit (NES-26), in Abuja, Minister of Finance, Mrs Zainab Ahmed, noted that Nigeria would continue to initiate business-oriented policies and ensure adequate commitment to their implementation.

“As the nation awaits the passage of the Petroleum Industry Bill, the Finance Act and the Companies and Allied Matters Act (Repeal and Re-enaactment) recently signed by Mr President will transform the business environment and re-energises the private sector as the engine of growth of the economy” she said.

The Minister said that the greatest challenge facing the government is inadequate revenue to execute its numerous projects and other initiatives, adding that co-ordination and cohesion among revenue generating agencies is being improved.

The Minister further said that government was currently developing a Medium Term National Development Plan (MTNDP), 2021-2025 and the Nigeria Agenda 2050. The plans, she said, are to address developmental challenges in all aspects of the country’s national life and will be driven by the Organised Private Sector while government creates the enabling environment to facilitate growth and development and aligned to the continental agenda (AU Agenda 2063) and Global Agenda (Sustainable Development Goals (SDGs), 2030.

“The MTNDP 2021-2025 is expected to be formally launched in December, 2020 while the Nigeria Agenda 2050 will be finalised in July 2021” she noted.

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LUPAN rejects arbitrary increase in base oil import

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images 3 LUPAN rejects arbitrary increase in base oil import

The Lubricant Producers Association of Nigeria (LUPAN) has rejected arbitrary increase of base oil import from N0.10Kobo to N1.23Kobo per litre by Petroleum Product Pricing Agency (PPPRA).

According to the Executive Secretary of the Association, Mr. Emeka Obidike, over time the Association has been besieged by complaints from operators of being tasked with the payment of dues, charges, levies and/or compelled to register with Agencies irrelevant to their operations or the sector as a whole.

He said operators on the verge of having their  consignments confiscated,  often find themselves acceding to their demands and further being inundated by  a deluge of paperwork,  draconian directives, bureaucratic protocols, all culminating in the delayed release of consignments, accrual of unwarranted demurrage, other ancillary expenses and the eventual hike in price of blended lubricants.

In statement made available to Daily Sun, Obidike said the Association has written to the PPPRA protesting this state of affairs and categorically stating that the Petroleum Act, the Department of Petroleum Resources is the primary regulator of the petroleum sector, overseeing activities that relate to production, importation and exportation of petroleum products and indeed all affairs relating to the oil and gas industry (upstream, midstream and downstream) and that the PPPRA’s continued refusal to acknowledge this fact could be construed as a blatant disregard, duplications and encroachment on the authority and jurisdiction of the Department of Petroleum Resources (DPR), adding that the association has written similarly to the Vice President, Yemi Osibanjo to call PPPRA to order.

He explained that base oil is a raw material that undergoes further value addition, unlike other white products; 100 per cent import-dependent, likewise the additives applied, which risk is solely borne by the importer; attracts duty of 5 per cent, and is not subject to regulation as its pricing is subject to market forces. “There is also a patent lack of government intervention (Subsidy) and unaccommodating policies.”

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